) Shipping Overview

We make your personalised iron-on name labels to order here in the UK.

Orders are normally made and dispatched within 1 working day.

We send orders by Royal Mail 1st Class at a flat rate of £1.95. Royal Mail normally delivers 1st Class mail within 1–3 working days after dispatch.

You’ll receive an email confirmation when your order is on its way.

2) Production & Dispatch Times

• Production time: Normally 1 working day.
• Dispatch days: Monday–Friday, excluding UK bank holidays.
• Orders received at weekends or on bank holidays will be processed on the next working day.
• If an unexpected delay affects your order, we’ll let you know.

3) UK Delivery

Royal Mail 1st Class — £1.95

Royal Mail normally aims to deliver 1st Class mail within 1–3 working days after dispatch.

Delivery times are estimates rather than guaranteed delivery dates and can occasionally be affected by delays within the postal network.

4) International Shipping

We currently ship online orders to UK addresses only.

If you need delivery outside the UK, please contact us at info@labelfy.co.uk before ordering and we’ll let you know whether we can help.

5) Delivery Addresses & Missed Deliveries

Please check that your delivery address and postcode are correct when placing your order.

If an order is returned to us because the address supplied was incorrect or the delivery could not be completed, please contact us and we’ll help arrange redelivery. An additional postage charge may apply where the original delivery details supplied to us were incorrect.

6) Returns & Order Problems

Because your labels are personalised and made especially for you using the name and options you choose, they cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your statutory rights.

Faulty, Damaged or Incorrect Items

If your labels arrive faulty, damaged, or incorrectly personalised due to an error on our part, please contact us as soon as possible.

Please include your order number and, if possible, a photograph showing the problem.

We’ll put things right promptly, normally by replacing the affected labels or providing a refund where appropriate.

Order Changes & Cancellations

If you realise that you’ve made a mistake or need to change something after placing your order, contact us as soon as possible at info@labelfy.co.uk.

Because we aim to produce orders within one working day, we may not be able to change or cancel an order once production has begun. However, if you contact us before production starts, we’ll do our best to help.

7) Refunds

Where a refund has been agreed, it will be returned to the original payment method.

Once processed by us, refunds will normally appear within 3–5 working days, although the exact timing depends on your bank or card provider.

8) Contact Us

If you have a question about delivery, your order or your labels, please contact us:

Email: info@labelfy.co.uk
Address: 20 Gordon Street, Rothwell, Kettering NN14 6BH
Customer Service Hours: Monday–Friday, 9am–5pm